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Refund Eligibility Criteria

Payments processed through our payment gateway are typically non-refundable, except in specific circumstances outlined below. Refunds may be considered under the following conditions:

Overcharging Due to Technical Error:

If a customer's card or bank account is mistakenly charged multiple times or for an amount that exceeds the intended purchase due to a technical error, refunds will be issued for the excess amount, minus any applicable Payment Gateway fees.

Unsuccessful Registration:

In cases where a customer's card or bank account is charged due to a technical issue, but the registration or transaction fails to complete successfully, refunds will be provided after deducting the necessary payment gateway fee.

Refund Process

Manual Processing:

Valid refund claims processed manually will be reimbursed within five to seven (5-7) business days upon receiving the online refund request form. Additional processing time may be required by the customer's bank for the refund to appear in their account.

Unpaid Purchases and Settlements:

(Website Name) will promptly contact the user or payee regarding any unpaid purchases or necessary settlements to ensure proper resolution.

Dispute Resolution

Problem Resolution:

If an issue cannot be resolved by (website name), the dispute may be escalated to involve the payer's account. The payee cannot dispute any direct credit or debit related to a payment that has been successfully processed. Any agreed-upon refunds will be handled by our suppliers according to agreed repayment terms.

Chargebacks:

Chargebacks, where the payee, user, or service provider has already received payment, will be managed in accordance with the terms outlined in the agreement. Customers and investors are notified that chargeback disputes must adhere strictly to the stipulated agreement rules.

This refund policy provides clear guidelines on eligibility criteria, processing procedures, and dispute resolution, ensuring transparency for users and investors engaged in transactions through our payment gateway.