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Our Data Processing Agreement (DPA)

Our Data Processing Agreement (DPA) delineates the procedures and protocols governing the handling of personal data by (website name) on behalf of our users (Merchants). This agreement ensures strict adherence to relevant data protection laws and regulations, outlining the roles, responsibilities, and safeguards necessary to uphold the security and confidentiality of personal data.

Roles

The Data Controller, typically the Merchant utilizing our payment gateway services, determines the purposes and methods of processing personal data. As the Data Processor, (website name) processes personal data on behalf of the Data Controller, strictly following their instructions to facilitate payment transactions and associated services.

Personal Data

Personal data encompasses any information relating to identified or identifiable individuals, including names, addresses, email addresses, and payment card details. This data is provided by users during their interactions with our payment gateway services.

Processing Activities

Processing activities encompass all operations performed on personal data, including collection, recording, organization, storage, retrieval, use, disclosure, restriction, erasure, or destruction. These activities are carried out in compliance with instructions provided by the Data Controller.

Security Measures

We implement robust data security measures to protect personal data, including encryption, access controls, regular security audits, continuous monitoring, and incident response protocols. These measures ensure the confidentiality, integrity, and availability of processed personal data.

Confidentiality

All personal data processed through our platform is treated with the highest level of confidentiality and used solely for purposes outlined in the Data Processing Agreement. Strict confidentiality obligations are enforced on our employees and third-party service providers involved in data processing.

Data Subject Rights

Users of our payment gateway services have specific rights regarding their personal data, including the rights to access, rectify, restrict processing, erase, object to processing, and request data portability. We facilitate the exercise of these rights in accordance with applicable data protection laws.

Data Breach Response

In the event of a data breach, we promptly respond to mitigate its impact and notify affected individuals as required by relevant data protection laws and regulations. Our response includes immediate action to contain and address the breach effectively.

Subprocessing

We may engage third-party sub processors to assist in delivering our services. These sub processors adhere to the same stringent standards of security and data protection that we maintain, ensuring consistent protection of personal data.

International Data Transfers

Personal data may be transferred, stored, and processed internationally. We ensure appropriate safeguards are in place to protect this data and comply with applicable data protection laws, regardless of where the data is processed.

Compliance with Laws

We strictly adhere to all relevant laws and regulations governing the handling of personal data. Our processing practices are conducted lawfully, fairly, and transparently, fulfilling all legal obligations.

Audit Rights

Upon request, we provide access to audit reports or other documentation demonstrating our compliance with data protection regulations. This transparency ensures that our data processing practices meet required standards.

Data Deletion and Retention

Personal data is deleted upon request or when no longer necessary for the purposes for which it was collected. Data is retained only as long as required for legal, regulatory, or legitimate business purposes outlined in our agreement.

Notification Obligations

In the event of a significant data breach, we promptly notify affected individuals in compliance with applicable laws. This notification includes pertinent details about the breach and actions being taken to mitigate its impact.

Liability and Indemnification

Our liability is limited to the extent permitted by law. Users agree to indemnify us against any claims arising from their use of our services, ensuring mutual protection against legal liabilities.

Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of Indian courts.